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var(--border)}.ch-conv-header:hover{background:var(--border)}.ch-conv-toggle{font-size:11px;color:var(--muted);flex-shrink:0}.ch-conv-agent{font-size:13px;font-weight:700;color:var(--text);flex:1;min-width:0}.ch-conv-date{font-size:11px;white-space:nowrap}.ch-view-toggle{display:flex;gap:2px;background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);padding:2px;flex-shrink:0}.ch-view-btn{padding:4px 12px;font-size:12px;font-weight:500;border:none;border-radius:calc(var(--radius) - 2px);cursor:pointer;background:transparent;color:var(--muted);transition:background .15s,color .15s}.ch-view-btn.active{background:var(--surface);color:var(--text);font-weight:700;box-shadow:0 1px 3px #00000026}.ch-flat-sep{display:flex;align-items:center;gap:8px;padding:10px 16px 4px;margin-top:8px;border-top:1px dashed 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svg{width:48px;height:48px;opacity:.35;margin-bottom:4px}.empty-state strong{font-size:15px;font-weight:700;color:var(--text)}.empty-state span{font-size:13px}.chat-textarea{flex:1;border:1px solid var(--border);border-radius:24px;padding:9px 16px;font-size:14px;font-family:inherit;resize:none;overflow:hidden;min-height:40px;max-height:120px;line-height:1.5;background:var(--surface);color:var(--text);transition:border-color .15s,box-shadow .15s}.chat-textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 15%,transparent)}.btn-send{width:40px;height:40px;padding:0;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.btn-send svg{width:16px;height:16px}.chat-send-spinner{width:16px;height:16px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:bar-spin .7s linear infinite;display:block}.mine-scroll-area,.conversation-section--queue,.chat-messages,.ch-body,.modal-body,.settings-layout,.dashboard-layout{scrollbar-width:thin;scrollbar-color:var(--border) transparent}.mine-scroll-area::-webkit-scrollbar,.conversation-section--queue::-webkit-scrollbar,.chat-messages::-webkit-scrollbar,.ch-body::-webkit-scrollbar,.modal-body::-webkit-scrollbar,.settings-layout::-webkit-scrollbar,.dashboard-layout::-webkit-scrollbar{width:4px}.mine-scroll-area::-webkit-scrollbar-track,.conversation-section--queue::-webkit-scrollbar-track,.chat-messages::-webkit-scrollbar-track,.ch-body::-webkit-scrollbar-track,.modal-body::-webkit-scrollbar-track,.settings-layout::-webkit-scrollbar-track,.dashboard-layout::-webkit-scrollbar-track{background:transparent}.mine-scroll-area::-webkit-scrollbar-thumb,.conversation-section--queue::-webkit-scrollbar-thumb,.chat-messages::-webkit-scrollbar-thumb,.ch-body::-webkit-scrollbar-thumb,.modal-body::-webkit-scrollbar-thumb,.settings-layout::-webkit-scrollbar-thumb,.dashboard-layout::-webkit-scrollbar-thumb{background:var(--border);border-radius:99px}.mine-scroll-area::-webkit-scrollbar-thumb:hover,.conversation-section--queue::-webkit-scrollbar-thumb:hover,.chat-messages::-webkit-scrollbar-thumb:hover,.ch-body::-webkit-scrollbar-thumb:hover{background:var(--muted)}@keyframes shimmer{0%{background-position:-400px 0}to{background-position:400px 0}}.skeleton-card{display:flex;align-items:center;gap:10px;padding:12px;margin-bottom:8px;border-radius:10px;border:1px solid var(--border);background:var(--surface)}.skeleton-avatar{width:40px;height:40px;border-radius:50%;flex-shrink:0;background:linear-gradient(90deg,var(--border) 25%,var(--bg) 50%,var(--border) 75%);background-size:800px 100%;animation:shimmer 1.4s infinite linear}.skeleton-body{flex:1;display:flex;flex-direction:column;gap:8px}.skeleton-line{border-radius:99px;background:linear-gradient(90deg,var(--border) 25%,var(--bg) 50%,var(--border) 75%);background-size:800px 100%;animation:shimmer 1.4s infinite linear}.skeleton-line--name{height:12px;width:55%}.skeleton-line--preview{height:10px;width:80%}.chat-date-sep{display:flex;align-items:center;gap:12px;padding:20px 16px 8px}.chat-date-sep:before,.chat-date-sep:after{content:"";flex:1;height:1px;background:color-mix(in srgb,var(--muted) 25%,transparent)}.chat-date-sep__label{background:#00000014;color:var(--muted);font-size:11px;font-weight:600;padding:3px 12px;border-radius:99px;letter-spacing:.02em;white-space:nowrap;flex-shrink:0}[data-theme=dark] .chat-date-sep__label{background:#ffffff14}.sidebar-agent-avatar{width:26px;height:26px;border-radius:50%;font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;letter-spacing:.3px}.inactivity-footer{margin-top:auto;padding:10px 16px 14px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:6px}.inactivity-top{display:flex;align-items:center;justify-content:space-between}.inactivity-bar-track{height:4px;border-radius:99px;background:var(--border);overflow:hidden}.inactivity-bar-fill{height:100%;border-radius:99px;transition:width 1s linear,background .4s}.inactivity-bar-fill--ok{background:var(--sla-ok)}.inactivity-bar-fill--warning{background:var(--sla-urgent)}.inactivity-bar-fill--danger{background:var(--danger)}.pill-dot{display:inline-block;width:6px;height:6px;border-radius:50%;flex-shrink:0}.pill-dot--assigned{background:#92400e}.pill-dot--in_progress{background:#166534}.pill-dot--waiting_customer{background:#6b21a8}.pill-dot--closed{background:#64748b}